Privacy Policy

Your Privacy Matters to Us!

This policy explains how we collect, use, and protect personal data submitted and collected as part of our web-based service and general use on our Site. This Privacy Policy is not a contract and does not create any contractual rights or obligations.

The Information We Collect:

Personal Data

Information that determines the identity of an individual, such as your full name, complete financial billing address, and email address. We solely process customer data under the direction of our Members and have no direct control or ownership of the personal data. Customers are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the data for processing purposes.

How We Use Information

• Security. Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
• Services and Support. To provide, maintain, personalize and develop our Services, databases, networks, infrastructure, and support; for billing, account management, and other administrative matters to fulfill our obligations under the applicable terms of use and service such as communicating with you regarding updates to the Services.
• Quality. Maintain the quality and safety of the Services, and to enhance, improve and update those Services.
• Research and Development. Undertake internal research and technological development and demonstration.

Commitment to Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

We do not sell, rent, loan, trade, lease, or otherwise transfer personal information to any third party for any purpose at any time unless you provide you prior permission, with the exception if we are forced to disclose such information by law.

Protection Against Fraudulent Charges

In the event you notice a charge on your financial statement which you are unfamiliar with, or identify as possible fraud, please contact our customer service center immediately. Agents are available to assist 24 hours a day, 7 days a week, as customer security is our top priority. Issuing a chargeback to your financial institution is time-consuming and troublesome. Contacting us will result in an immediate refund and cancellation of the membership. This will in turn result in all information being blocked in our system for any future purchases and canceling all access to the membership / content. All security information will be recorded in our negative usage database.

Customer Service Availability

Our Customer Service Agents are available 24 hours a day, 7 days a week via chat,email and phone.
They can assist with cancellations, refunds, and account questions.
Live chat is located on our support website. Email: support@kplayhelp.com Phone: (800) 463-1476

Changes to this Policy

We may modify this Privacy Policy at any time by posting the modified terms on this page.